• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge
is damaged.
• The reflective glass of the laser inside the
printer is dirty.
• The feed channel is dirty.
• If black vertical stripes appear when copying
or scanning, the scanner or the platen glass
may be dirty.
• Scanner Light bulb has smudges.
• The scanner is damaged.
• Clean the reflective glass of the
laser at the back of the printer.
• Clean the feed channel at the
back of the printer.
• Clean the scanner or the platen
glass.
Black
background (gray
background)
• The print media that does not meet usage
specification is used. For example, the media
is damp or too rough.
• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge
is damaged.
• The feed channel is dirty.
• The transfer voltage inside the printer is
abnormal.
• Scanning exposure.
• If black background or gray background
appears when copying and scanning, the
platen glass may be dirty.
• Please use the print media
within the specification range.
• Clean the feed channel inside
the printer.
• Please close the cover on the
manuscript, and then carry out
copying and scanning.
• Clean the platen glass.
• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge
is damaged.
• The fuser component is damaged.
• Clean the laser toner cartridge
or replace it with a new one.
• Please contact Pantum
Customer Service to repair and
replace the fuser component.
• The print media is loaded incorrectly.
• The feed channel of the printer is dirty.
• Ensure correct loading the print
media.
• Clean the feed channel inside
the printer.
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