It is important when a call is placed to us for a potential warranty situation, that the following information
be provided:
. Model and serial number.
. Start-up date.
. Company name.
. Dryer location.
. Phone number.
. Contact person.
. Specific nature of complaint
(Diagnostic code, high dew point, etc.). Important: Airtek reserves the right to deny
any
claim submitted without our knowledge and proper authorization.
Warranty Parts and Returns...
In the event a part is required to complete a warranty repair the following steps will occur:
1. A standard parts order must be placed with our customer service department (1-800-451-6023), along
with a purchase order number.
2. The customer that placed the order will receive an invoice for the part. This is for memo billing only.
The invoice will also contain a Return Authorization Number (RMA).
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