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Troubleshooting • OEM750
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Returning the System
If your OEM750/OEM750X system is faulty, you must return
the drive and motor for replacement or repair. A failed drive
can damage motors. If you must return your OEM750/
OEM750X to effect repairs or upgrades, use the following
steps:
1. Get the serial number and the model number of the defective unit(s), and a
purchase order number to cover repair costs in the event the unit is determined to
be out of warranty.
2. Before you return the unit, have someone from your organization with a technical
understanding of the OEM750/OEM750X and its application include answers to
the following questions:
• What is the extent of the failure/reason for return?
• How long did it operate?
• Did any other items fail at the same time?
• What was happening when the unit failed (i.e., installing the unit, cycling power,
starting other equipment, etc)?
• How was the unit configured (in detail)?
• What, if any, cables were modified and how?
• With what equipment is the unit interfaced?
• What was the application?
• What was the system sizing (speed, acceleration, duty cycle, inertia, torque,
friction, etc.)?
• What was the system environment (temperature, enclosure, spacing, unit
orientation, contaminants, etc.)?
• What upgrades, if any, are required (hardware, software, user guide)?
3. In the USA, call your Automation Technology Center (ATC) for a Return Material
Authorization (RMA) number. Returned products cannot be accepted without an
RMA number. If you cannot obtain an RMA number from your ATC, call Parker
Compumotor's Customer Service Department at (800) 722-2282.
Ship the unit to: Parker Compumotor Corporation
5500 Business Park Drive
Rohnert Park, CA 94928
Attn: RMA # xxxxxxx
4. In the UK, call Parker Digiplan for a GRA (Goods Returned Authorization) number.
Returned products cannot beaccepted without a GRA number. The phone number
for Parker Digiplan Repair Department is 0202-690911. The phone number for
Parker Digiplan Srevice/Applications Department is 0202-699000.
Ship the Unit to: Parker Digiplan Ltd.,
21, Balena Close,
Poole, Dorset,
England. BH17 7DX
5. Elsewhere: Contact the distributor who suplied the equipment.
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