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TROUBLESHOOTING
Problem: The Tread does not register heart rate data.
Solution: Check your heart rate monitor.
y Is the sensor receiving data? You may need to tighten the strap or moisten
the electrodes to help the monitor pick up your heart rate.
y Is the heart rate monitor paired with a different device?
y Does the monitor battery need to be replaced?
Keep in mind that the Tread will only display heart rate data when a class is
in progress.
Problem: The Tread won’t turn on.
Solution: First make sure that the power cord is securely attached to the Tread and the
outlet, and that the Tread is switched on. Then press and hold the center button for a
few seconds. The control lights should turn on. If the Tread is still unresponsive, contact
member support.
Problem: The Speed and/or Incline knob does not work.
Solution: If the Tread is awake and the controls are not working, check the control lights.
The Tread will function only when the Safety Key is present and fully engaged. Solid red
lights indicate that the Safety Key is not connected. Try detaching and reattaching it.
Blinking red lights indicate an error. Follow the instructions on the screen, or, if there are no
instructions, use the power switch on the front of the deck next to the power cord plug-in
to turn the Tread off and then on. If the issue persists after power cycling, contact
member support.
TROUBLESHOOTING
Problem: The touchscreen has trouble connecting to WiFi.
Solution: Peloton recommends a minimum of 10-15 mbps download and 2.5 mbps
upload speed for your touchscreen. WiFi extenders and boosters, distance from the router,
and obstructions like walls and furniture can weaken your WiFi signal. If you continue to
have trouble with your WiFi connection, you can connect to a Local Area Network (LAN).
Use an adaptor to connect an Ethernet cable to the USB-C network port on the back of
the touchscreen.
Problem: The Tread is producing an unusual noise.
Solution: Immediately stop the belt and set the incline to zero. Power down and unplug the
Tread and contact member support.
Problem: The belt won’t move.
Solution: First, make sure the Tread is awake. If the screen is dark, the Tread is asleep and
will not work. If the Tread is awake, try detaching and reattaching the Safety Key. If you
are still unable to start the belt, use the power switch at the front of the deck to turn the
Tread off and then on. If you are unable to start the belt after power cycling, contact
member support.
Problem: Control lights are on, but the touchscreen is blank.
Solution: If you have just turned on the Tread, wait a few moments for the system to boot.
If the screen still doesn’t turn on, try to wake the system by pressing and holding the center
button for a few seconds. If the screen is still unresponsive, contact member support.
CAUTION: Any repair or troubleshooting procedure other than those described in
this section must be performed by authorised personnel.
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