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TROUBLESHOOTING
Unit will not turn ON, or shuts OFF, after attempting a power ON .
1. If the unit is new, make sure the battery insulator strip has been removed.
2. The batteries are likely low or defective. Plug the AC/DC adapter in and confirm that the AC/DC
adapter indicator is yellow (indicating it is charging, or green, indicating that the batteries are
fully charged) by looking through the “peephole” on the left side of the unit just above the SD
card slot.
3. Hard power OFF reset: Hold the power switch down for 10 seconds, then release it, and then
press it once again to turn the device ON. This is like rebooting a computer and should be done
anytime there is a problem with the operation of the unit.
4. Test with different batteries. Use other, known good AA batteries, NiMH, Alkaline or lithium to
determine if the existing batteries are possibly defective. However, do not attempt to charge
any battery type except for NiMH type batteries or a dangerous condition may be created.
5. If charging the unit and then doing a hard power OFF reset does not fix problem, contact
Customer Service.
Difficulty obtaining consistent BP readings (greater than +/- 15 mmHg from reading to reading).
1. Animal is moving. Calm animal until they are relaxed so determinations can be made during
periods of non-movement.
2. Wrong size cuff used; use a cuff sized so that the index line is in the “OPTIMUM zone” when
snugly fitted to the limb.
3. Cuff not properly snug, i.e., not tight enough on initial placement. Tighten cuff on the limb, but
not constricting tight.
4. Cuff is not in correct location on forearm, hind foot, or tail. Reposition cuff or move to another
approved site and set petMAP using Species/Cuff Site button.
5. Determine if the cuff, hose or connector is leaking air. Observe the deflation steps on the
screen during a BP determination to confirm that each step is about 10% of the cuff pressure
before the deflation step. Test the cuff on your finger to observe the deflation steps to
determine whether the cuff or hose is leaking. Try another cuff if in doubt to confirm proper
operation. Discard any leaking cuff, as using a leaking cuff will result in inaccurate readings.
Cuff will not inflate.
1. Check cuff connections, both at the cuff port of the device and any connections between the
cuff and the extension hose. Check cuff and extension hose for leaks or damage.
2. Verify that the pump is actuating when BP Start/Stop is pressed. If not, contact Customer
Service.
Difficulty acquiring SpO2 readings.
1. SpO2 measurements may be adversely affected in the presence of high ambient light. Shield the
sensor area (with a surgical towel, for example) if necessary.
2. Electrocautery, or other ESU-type device, can cause electrical interference with proper SpO2
function, the same as an ESU-type device often does to an ECG signal. If present, switch OFF the
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