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DENL ITFR ESEN
TROUBLESHOOTING
My pet does not
respond when I press a
button.
• Make sure the Receiver Collar has been turned on.
• If your range has reduced from the first time you used the Remote
Trainer, the battery(s) may be low in either the Handheld Remote or
Receiver Collar.
• Many factors can impact the amount of range you have with the Remote
Trainer. For a list of these factors, see “How the System Works”.
• Increase the Vibration Level. Refer to “Find the Best Vibration Level
For Your Pet” for more information.
• Make sure the Receiver Collar’s Vibration Points are placed snugly
against your pet’s skin. Refer to “Fit the Receiver Collar” for more
information.
The Receiver Collar will
not turn on.
• Check that one (1) 3-volt (CR2) battery has been installed properly.
See “To Insert and Remove the Battery.”
The Receiver Collar is
not responding to the
Handheld Remote.
• Verify the Receiver Collar is on.
• If the LED does not come on when a button is pressed on the
Handheld Remote, ensure that the batteries are inserted properly.
• If the first two solutions did not resolve your problem, see “To Pair the
Handheld Remote and the Receiver Collar.”
Battery Disposal
Separate collection of used batteries is required in many regions; check the regulations in your area
before discarding used batteries. At the end of the product life, please contact our Customer Care Centre
to receive instructions on proper disposal of the unit. Please do not dispose of the unit in household or
municipal waste. For a listing of Customer Care Centre telephone numbers in your area, visit our website at
www.petsafe.net.
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