18
English
Problem Cause Solution
The coffee machine is not
placed on a level surface.
Place the coffee machine on a level
surface to prevent liquid in the drip
tray from overflowing.
There is steam coming
out or a hissing or
rattling sound after the
coffee machine is
started or during
brewing.
This is normal. The pressure
relief value procedures such a
sound during its normal
working.
The coffee machine
makes a lot of noise and
cannot brew coffee.
There is no water in the water
tank.
Fill the water tank with water.
The water tank is not fully
inserted, allowing air to be
drawn into the coffee machine.
The sealing ring at the bottom
of the water tank is not
removed.
Ensure the water tank is in the correct
position by removing it, re-inserting it
and pushing it down firmly (see '1.
Installing the bean hopper and filling
the water tank'). The coffee machine is
provided with a sealing ring to protect
the water loop. Remove the sealing
ring before first use.
The coffee is too cold. A cold cup will lower the
temperature of your drink.
Preheat the cup by rinsing it with hot
water.
Adding milk will lower the
temperature of your drink.
Whether you add hot or cold milk, it
will lower the temperature of your
coffee. Preheat the cup by rinsing it
with hot water.
The temperature of the
machine is not set properly.
Check the temperature setting of the
machine and set it to the highest level
(see 'Customizing coffee
temperature').
The coffee is too weak. The grinder is set to high
coarseness.
Set the coarseness level to a smaller
number (see 'Setting the grinder'). You
have to brew 1 to 2 cups before
achieving a different taste.
The ground coffee is not
enough.
Increase the quantity by using the
Grind Amount knob.
The milk does not froth. The type of milk used is not
suitable.
The quantity and quality of froth varies
depending on the type of milk. For
good frothing, use semi-skimmed milk,
whole milk or lactose-free milk.
The steam wand is clogged. Clean the steam wand (see 'Cleaning
the steam wand when clogged').
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