Poly CCX EM60 - Testing Phone Hardware

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Company Portal Version
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Teams Version
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Device Settings Version
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Admin App Version
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Testing Phone Hardware
Perform diagnostic tests to troubleshoot your device.
Procedure
1 Go to Menu > Settings > Device Settings > Diagnostics.
2 Perform the following tests:
Table 1. Diagnostic T
roubleshooting Tests
Test Option Description
Audio
Test the speakerphone, handset, USB
headset, or Bluetooth headset microphone
and speaker.
Network
Test the phone’s network connection using
netstat and ping.
Touch
Test the phone’s touchscreen by drawing
lines.
LED
Test the phone LEDs by blinking LEDs not
currently illuminated.
Display
Tests the phone’s display by cycling through
primary and secondary colors.
Access Microsoft Teams Help
You can access the Microsoft Teams help site through the phone’s local interface or on the internet.
Poly CCX Phones with Teams
User Guide
GoMomentum.com/Support | 888.538.3960
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