My headset is unstable. When you wear the headset, the microphone should rest as close
to your cheek as possible without touching. The microphone can
be adjusted inward by the pivoting earpiece to optimize the
position of the headset. See Position Your Headset.
Talk time performance is
significantly degraded even after a
full recharge.
Battery is wearing out. Contact us at plantronics.com/support .
I can’t hear a dial tone in the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base
Subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate
the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
Fine tune the listening volume with the headset call control button.
See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust Your Headset Volume.
I hear static. Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base.
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If your desk phone has a volume control, lower until the distortion
disappears.
If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust Your Headset
Volume.
Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If the audio level is too low in this position, increase the headset
volume. See Adjust Your Headset Volume.
If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
Troubleshooting
Headset
16
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