1
Earloop
5
Call button/Press to interact with
Microsoft Teams (app required)
2
Eartip
6
Battery
3
Mute button
7
Headset LED
4
Volume button
8
Microphone
On the top of the base there are three Audio buttons: computer, mobile, desk phone.
These buttons allow you to switch to a different phone line/audio channel.
Make a call
1 Tap an Audio button on the base. You hear a dial tone.
Desk phone only: Press the desk phone's Headset button or manually remove the handset if
you don't have an HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A--G).
“A” works for the majority of desk phones. "D" works for Cisco phones.
2 Dial from your softphone/mobile phone/desk phone.
Answer/end a call
To answer or end a call, tap the Audio button
on the base or tap the headset Call
button.
TIP Headset call control for the computer requires Poly software and softphone compatibility.
See “Download software.”
Answer a second call
1 While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2 To switch between the calls, press the headset Call button for 2 seconds.
• Headset volume Toggle the volume wheel repeatedly forward or backward to adjust
volume.
• Desk phone volume When you are on a desk phone call and your voice is too quiet/loud,
adjust the microphone volume on the side of the base, located behind the access panel. If
your caller's voice is too loud/quiet on a desk phone call, adjust the base volume dial.
• Base ringtone volume Adjust the base ringtone volume on the left side of the base. This
ringtone alerts you if you are not wearing your headset and a call comes in. There are 4
base ringer settings: off, low, medium and high.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
The basics
Headset Basics
Make, answer, end
calls
Adjust volume
16
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