My headset is unstable. When you wear the headset, the microphone should rest as
close to your cheek as possible without touching. The
microphone can be adjusted inward by the pivoting earpiece
to optimize the position of the headset. See Position Your
Headset.
Talk time performance is
signicantly degraded even after
a full recharge.
Battery is wearing out. Contact us at poly.com/support.
When should I replace my
rechargeable battery?
Replace your rechargeable battery after 3 years or 300
charge cycles, whichever occurs rst.
I can’t hear a dial tone in the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base
Subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
Adjust the conguration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a
Desk Phone Call.
Fine tune the listening volume with the headset call control
button. See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust Your Headset Volume.
I hear static. Make sure there is at least 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. If adjusting the distance doesn’t help, your
headset is going out of range, move closer to the base. See
Position Your Base.
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 3. See Adjust Your Headset
Volume.
If your desk phone has a volume control, lower until the
distortion disappears.
If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
Your Headset Volume.
Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your
telephone. See Position Your Base.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the
correct setting is position 3. See Adjust Your Headset
Volume.
If the audio level is too low in this position, increase the
headset volume. See Adjust Your Headset Volume.
Troubleshooting
Headset
21
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