Polycom SoundPoint IP 321 - VVX IP Series Model Reconfiguration (300-601)

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CALNET 3: AT&T Voice DNA
Quick reference guide – Polycom SoundPoint IP 321 / 331
Parking a call
Parking a call allows you to pick-up a call from a
different extension.
Park an active call:
 Press the Park soft key.
 Enter extension of where you will pick up
the call.
Retrieve a parked call:
 Press Retrieve soft key.
 Enter extension of where you had parked
the call.
Block and unblock Caller ID
Your administrator controls the Caller ID settings for
your organization. When Caller ID is turned on, your
number appears on the phone you call. If permitted
by your organization, you can block your line’s Caller
ID on a per call basis.
Temporarily block Caller ID:
 Enter *67 and the number you want to call.
 Press the Dial button.
Your administrator can also block your line’s Caller
ID for all calls. You can unblock your line’s Caller ID
on a per call basis.
Temporarily unblock Caller ID:
 Enter *82 and the number you want to call.
 Press the Dial button.
Feature (star) codes
These are some of the commonly used feature (star)
codes:
*00 Last number redial
*60 Music on hold
*67 Caller ID Selective Blocking
*69 Call return
*70 Call waiting off
*72 Forward all calls on
*73 Forward all calls off
*90 Transfer caller directly to voicemail
*96 Intercom
*98 Call park
*99 Call park retrieve
Register or reboot your phone
There will be times when you must reset your phone
so that it can retrieve crucial software updates and
configurations from the AT&T Voice DNA service.
 Press the Menu button.
 Scroll to locate Settings and then press the
Select soft key.
 Select Basic.
 Select Restart Phone.
Note: The Polycom logo will appear in the display
window for a short time. Once the logo disappears,
the phone is operational.
E911 process and procedures:
If you call 911 from your office / cubicle, the address
displayed for emergency responders is the building
address.
 Please notify the guard and or have someone
wait at the entrance to direct emergency
services.
Guard telephone number is:
________________________________________
If a network outage or loss of power occurs:
 Use your cell phone to call emergency
services.