NAVIGATION KEYS
From the Home screen, press left 
arrow to quickly access received 
calls, right for placed calls, down for 
missed calls & up for speed dial.
HOLD KEY
Hold your call.
VOLUME KEYS
Adjusts volume.
DIRECTORIES KEY
Access Contact Directory to 
nd a contact and select dial 
to place the call.
REDIAL KEY
Redial previously used 
number.
Polycom Soundpoint IP 550 Phone Reference Guide
SmartCOMM
™
 Hosted IP Complete
SOFT KEYS
4 programmable 
soft keys.
CONFERENCE KEY
Call rst party & press 
Conference to place the new 
call idle. Next, call the second 
party. Press Conference to 
join all parties.
SPEAKER KEY
Press to answer or 
place call over speaker.
HEADSET KEY
Activates hands 
free for making 
and receiving calls 
without lifting the 
handset. 
DO NOT DISTURB
Enable to send calls 
to voicemail or call 
forwarding. Calls 
received will be listed 
under missed calls.
MESSAGES KEY
If you have a voicemail 
the indicator light 
will ash red. Press 
Messages to listen; enter 
password, proceed with 
instructions.
LINES
4 lines.
MENU KEY
Houses options such as 
call directories, missed 
calls, & preferences.
MUTE KEY
Places a call on mute so 
caller cannot hear you.
Directories
Conference
Transfer
TRANSFER KEY
During the call press Transfer, 
select Blind with your soft 
keys, enter number you 
which to transfer to, & hang 
up.
Redial
Menu
Messages
Do Not Disturb
APPLICATIONS KEY
Connects to enabled web 
based applications if 
available.
Applications