Polycom SoundPoint IP 560 Quick Reference

Polycom® SoundPoint® IP 501/550/560 and 601/650/670 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Polycom® SoundPoint®
IP 501/550/560 SIP and
IP 601/650/670 SIP
Quick Reference
These instructions highlight Polycom phone
features. See your Polycom User Guide for
more detailed instructions on using soft keys,
feature keys and the phone menu.
Polycom application firmware requirements for
each model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QRP2 Revised 10/27/2017
During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an
extension number.
Task
Key Sequence
Create conference call with call on hold
Current call + Call on hold (on the same line)+ Join
End call
End Call
Hold call
Hold
Park current call
More + Park + orbit number + Park
Split conference into 2 calls on hold
Split
Transfer call after consulting
Trnsfer + phone number + Trnsfer
Transfer call without consulting (blind transfer)
Trnsfer + Blind + phone number
Transfer call to another user's voicemail
Trnsfer + Blind + phone number +

Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in Bold. Phone number means to dial a phone number or an
extension number. Off hook means to pick up the handset or press NewCall, any line key or the headset button.
Task
Key Sequence
Access voice mail
Messages function key + (optional) select line + Connect
Answer call
Answer
Create conference call
Phone number + Confrnc + phone number + Confrnc
End call
End Call
Resume call
Call on hold + Resume
List all parked calls

+ 904 + Dial
List one parked call
 + 904 + orbit number + Dial
Log in or out of a phone
To log in:

+ Dial + 98 + extension + password + # + 1
To log out:  + Dial + 98 + extension + password + # + 2
Menu options available on the 98 menu include: 1 - Log in, 2 - Log out, 3 - Log in to a different station,
4 - Change your status, 5 - record your agent greeting and 6 - Log in or out of queues.
Page

+ 901 + zone number + Dial
Pick up held or alerting call
(on a station to which you have access)
Off hook +  + pause + 95 + extension
Pick up group call
Off hook + Pickup + Group
Pick up parked call
Off hook + Pickup + Rtrieve + orbit number +Rtrieve
Place call
New Call + phone number + lift handset or press headset key
OR
Phone number + Dial
OR
Phone number + lift handset or press headset key

Polycom SoundPoint IP 560 Specifications

Display

display resolution	320 x 160 pixels
display type	backlit grayscale graphical LCD
LED backlight	custom intensity control

Power

power over ethernet	IEEE 802.3af
external power source	48V DC @ 380mA

Operating Environment

operating temperature	+10 to 40°C (+50 to 104°F)
operating relative humidity	20% to 85%, non-condensing
storage temperature	-40 to +70°C (-40 to +160°F)

Weight and Dimensions

dimensions	26.5 cm x 15 cm x 19 cm x 6.5 cm
phone weight	1.1 kg
unit box dimensions	12.5 in x 13.25 in x 3.5 in
unit box weight	1.8 kg