3. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
Zoom Rooms Pairing Error
Use the following information to troubleshoot pairing errors with Zoom Rooms.
Symptom:
You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a
room.
Workaround:
Ignore the code and pair the device to the Zoom Room using the authorization code or enter the
pairing code at zoom.us/pair
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Chapter 7Troubleshooting
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