Polycom Telstra VVX410 User Manual

Telstra VVX 410 Phone Guide | April 2014 Page 1
Telstra VVX410 Phone Guide
VVX410 phone
1. QSetup (Quick setup)
If you are required to initially configure your
IP phone you will be advised of the
Username and Password. This information
only needs to be entered once via the
QSetup soft key.
Tap the QSetup soft key
Tap the Server User field
Enter the Server User credentials (obtain
this information from Telstra.
This number will be your phone number)
Tap the Server Password field
Tap the Mode soft key and tap 123 (to
select numbers)
Enter the Server password (obtain this
information from Telstra)
Tap Save Config to Save the Config
You will now need to manually reboot the
phone
Press the Home button
Tap Settings
Tap Basic, swipe your finger up the screen
and
Tap Restart Phone
Tap the Yes soft key (to confirm)
Note 1: Restarting the phone may take a few
minutes
Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible
Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.
2. Home View
Home View shows the main icons:
Use the Page Indicator icon if there are
multiple pages to move through the pages
Alternatively, you can Swipe the screen to
display additional icons
New Call – Press New Call to display
Dialler
From the Dialler, you can enter a number or
URL and place a call
From the Dialler, you can access the Directory,
Recent Calls and Favorites
Messages – Press Messages to access
your Voicemail Messages
Directories – Directories allow you to
view all the contacts in your Local Contact
Directory
From your Directory, you can add and search
for contacts, as well as quickly access the
Dialler, Recent Calls and Favorites
Forward - Allows you to enable/disable
your call forward always, no answer or busy
settings.

Polycom Telstra VVX410 Specifications

General

Resolution	320 x 240 pixels
HD Voice	Yes
Headset Support	Yes
Opus Codec Support	No
Bluetooth	No
Wi-Fi	No
Display	3.5 inch color LCD
Ethernet Ports	2 x 10/100/1000 Mbps Gigabit Ethernet
Power over Ethernet (PoE)	Yes
Network Protocols	SIP
Speakerphone	Full-duplex
Supported Codecs	G.711, G.722, G.729
Weight	0.9 kg
USB Ports	1 x USB 2.0
Dimensions	24 x 18 x 15 cm

Summary

QSetup (Quick Setup)

Initial Phone Configuration

Guide for initially configuring the IP phone, requiring username and password entry.

Manual Phone Reboot

Navigating the VVX410 Phone

Active Call Information and Controls

Displays caller details and provides controls like Hold, End Call, and Transfer.

Placing Calls

Methods for placing calls via handset, speakerphone, or the New Call soft key.

Call Management

Answering Incoming Calls

Methods to answer a call: handset, Answer soft key, or line button.

Ending a Call

How to end an active call using the handset or End Call soft key.

Managing Call Waiting

Placing Calls on Hold

Blind Call Transfer

Transferring a call without announcing it to the recipient.

Consult Call Transfer

Transferring a call after speaking with the recipient.

Call Forwarding Options

Overview of Call Forwarding features: Always, No Answer, Busy.

Advanced Call Features

Call Forwarding Activation

Detailed steps for activating Call Forward Always, No Answer, and Busy.

Call Forwarding Deactivation

Steps to disable Call Forward Always, No Answer, and Busy.

Do Not Disturb (DND) Activation

How to enable Do Not Disturb mode to send calls directly to voicemail.

Do Not Disturb (DND) Deactivation

How to disable Do Not Disturb mode and receive calls normally.

Phone Settings and Features

Voice Portal First-Time Login

Setup process for first-time login to the Voice Portal.

Voice Portal Login Instructions

Voice Portal and Messaging

Accessing Voice Portal

Voice Portal Main Menu Options

Managing Mailbox Greetings

Listening to Voicemail

Methods to access and listen to voicemail messages.

Voice Messaging Main Menu

Message Prompts and Navigation

Keypad Navigation for Messages