Redirecting Incoming Calls
You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or
diverting calls from a specific contact to another contact.
Forwarding Incoming Calls to a Contact
You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts.
When you are signed into a host phone as a guest, you can only forward calls if the server-based Call
Forwarding feature is enabled. If server-based Call Forwarding is disabled, you cannot forward calls to a
contact from the host phone. Contact your system administrator for help enabling this feature.
Forward an Incoming Call to a Contact
You can forward an incoming call directly to a contact without answering the call. You cannot forward calls in
this way on shared lines.
Procedure
1.
In the Incoming Call screen, select Forward.
2.
From the Call Forwarding screen, enter the forwarding number, and select Forward.
Forward All Incoming Calls to a Contact
You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types:
•
Always—Forwards all incoming calls.
•
No Answer—Forwards all unanswered incoming calls.
•
Busy—Forwards incoming calls when you're in a call.
For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not
available for shared lines.
Procedure
1.
Select Forward or navigate to Settings > Features > Forward.
2.
If your phone has multiple lines, select a line.
3.
On the Forwarding Type Select screen, select a forwarding type.
4.
Enter a contact's number or IP address, if enabled, and select Enable.
5.
If you selected the No Answer option, enter the number of rings before the call is forwarded.
The forwarding number or name of the contact you chose scrolls in the status bar. When you select
Always as your forwarding option, the Forwarding icon is displayed on the line.
To Next Page
Loading...
