For more information, visit epb.com/customer-support/business-support
or call 423-648-1500, option 2
2
VOICEMAIL
Voicemail Setup
• To set up Voicemail, Dial *98 or press the icon with the envelope on it.
• Contact EPB for your temporary PIN number.
• Follow the prompts to change your PIN and set up your greetings.
Checking Voicemail
• Dial *98 or press the icon with the envelope on it.
• To check remotely from outside of the oce, Dial 423-648-6245 then Enter your 10-digit
phone extension and follow the prompts.
• After three failed attempts to access your mailbox you will be locked out. Your phone
administrator or EPB can reset the PIN to unlock your account.
• We can also set up Voicemail to Email where you will be sent an audio le of the message.
TRANSFERRING A CALL
Consultative Transfer
• Press the Transfer key.
• Press the Consult key which places caller on Hold.
• When you hear dial tone, Dial your extension and press send.
• When extension picks up, tell them who is calling.
• When extension is ready to accept the call, Press the Transfer key a second time.
Blind Transfer
• Press the Transfer key.
• When you hear Dial tone, Dial your extension and press send.
CHECKING MISSED, PLACED, AND RECEIVED CALLS
• To check Missed calls, press the down arrow key on the directional pad.
• To check Placed calls, press the right arrow on the directional pad.
• To check Received calls, press the left arrow on the directional pad.
FORWARDING YOUR PHONE
Forwarding Setup
• Dial *72 followed by the 10-digit forwarding number and you will hear a fast beep.
Removing Forwarding
• To Remove call forwarding, Dial *73 and you will hear a fast beep.
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