Premium V12 - Troubleshooting

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Troubleshooting
1.Ifthemeterdoesnotdisplayamessageafterinsertingateststrip:
2.Ifthetestdoesnotstartafterapplyingthesample:
3. If the control solution testing result is out of range.
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries.
Test strip inserted upside down or
incompletely.
Insert the test strip with contact bars
endrstandfacingup.
Defective meter or test strips. Please contact customer services.
POSSIBLE CAUSE WHAT TO DO
Insufcientbloodsample. Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after automatic switch-
off(3minutesafterlastuseraction).
Repeat the test with a new test strip.
Applysampleonlywhenashing ap-
pears on the display.
Defective meter. Please contact customer services.
POSSIBLE CAUSE WHAT TO DO
Error in performing the test. Read instructions thoroughly and
repeat the test again.
Control solution vial was poorly
shaken.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control solu-
tion.
Check the expiry date of the control
solution.
Control solution that is too warm or
too cold.
Control solution, meter, and test strips
shouldbeatroomtemperature(68°F-
77°F/20°C-25°C)beforetesting.
Defective test strip. Repeat the test with a new test strip.
Meter malfunction. Please contact customer services.