©2022 Pro-Vision Solutions, LLC. Page 51 of 56
DVR is not recording at all.
The SD card or SSD is not able to be
loaded by DVR.
See the “DVR is not loading SD card/SSD” section above.
The camera(s) are not set to record.
Go to the Recording settings page of the web interface and ensure
that the recording is set to Auto for each camera.
There is no free space available on
the SD/SSD.
Free up space on the disk by enabling Overwrite in the DVR’s web
interface or by deleting the Alarm video on the disk.
DVR is filling up with video and no
longer recording (may be beeping
also).
If the video on the disk that is full is
all in the “Video” folder, then the
Overwrite feature is not enabled.
Go to the web interface under Storage and ensure the “Overwrite”
box is checked.
If the video on the disk that is full is
all in the “Alarm” folder, then
something is triggering the recording
too often.
Ensure that whatever triggers are set to record are only things that
happen on occasion. Triggers that are recording for regular events
will always fill up the disk.
Check the Triggers, G-Force and GPS pages to uncheck the camera
recording boxes for the triggers where recording is not necessary.
DVR is recording some cameras
but not all.
The camera(s) that are not recording
are not set to record in the menu.
Go to the Recording settings page of the web interface and ensure
that the recording is set to Auto for each camera.
A camera is not working properly or is
damaged.
Test to ensure it is a camera problem by swapping that camera to
another input on the DVR unit.
A cable is damaged/broken.
Test the cable by bypassing it with another cable or connecting that
camera directly to the DVR. Replace if damaged.
If multiple cables are used, the
correct cables might not have been
used or were installed improperly.
Ensure that at least one cable is a 30 ft. repeater cable (has an inline
booster), and that the repeater is connected to the DVR. Multiple 20
ft. cables cannot be connected.
DVR restarts/reboots on its own.
The SD card or SSD is not able to be
loaded by DVR.
See the “DVR is not loading SD card/SSD” section above.
There is a problem with a camera,
cable, or accessory.
Disconnect each component one at a time to isolate the cause,
review the log text file(s) on the SD card to determine what is causing
the issue.
There is a software problem with the
DVR unit.
Contact technical support, have the log text file(s) from the SD card
available.
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