©2022 Pro-Vision Solutions, LLC. Page 50 of 56
TROUBLESHOOTING
DVR Unit Troubleshooting
DVR has no lights on and will not
boot up.
DVR has no battery power or ground
signal (no lights on DVR).
Check the fuse(s) on the red battery power and black ground wires
on the DVR power cable for proper connection.
DVR has lights on but will not boot
and begin recording.
DVR has no ignition signal.
Check the green ignition wire on the DVR power cable for connection
when the vehicle key is ON.
Ignition signal is set improperly.
DVR’s are shipped with a high level (12-24VDC) ignition level setting,
if using a ground ignition, the ignition level must be changed in the
interface.
There is an excessive current draw or
power short on a camera, cable, or
accessory.
Disconnect each item from the DVR one at a time to determine which
item is preventing the boot.
The DVR powers on when the key
is off and off when the key is on.
Ignition signal is set improperly.
DVR’s are shipped with a high level (12-24VDC) ignition level setting,
if you are using a ground ignition the ignition level must be changed
in the interface.
The DVR remains on after the key
is turned off.
The ignition power off delay is set on
the DVR.
Adjust the power off delay in the DVR menu to 0 seconds to make it
turn off with the ignition.
DVR will not load the SD Card.
The SD card is not inserted fully.
Ensure the SD card is fully inserted and clicked into DVR, it should
be flush with the DVR faceplate.
The SD card is locked in write
protected mode.
Remove the card and ensure that the switch on the card is up
towards the contacts of the card.
The SD card is not properly formatted
for use in DVR.
Ensure the card is a PRO-VISION SD card and is formatted to the
FAT32 file system (requires IT help).
Reformat the SD card to FAT32, contact tech support if needed.
SD Card physically damaged.
Contact sales to purchase a replacement.
DVR will not load the Solid-State
Drive (SSD).
The SSD card is not full seated in the
drive tray.
Ensure the SSD is full inserted and clicked into DVR, it should be
flush with the DVR faceplate (screws are recommended but not
required).
The SSD card is not properly
formatted for use in DVR.
Ensure the SD card is formatted for the FAT32 file system (requires
IT help).
Reformat the SSD card to FAT32, contact tech support if needed.
The Status light on the DVR or
event button is flashing RED.
The DVR is not recording because it
does not have a disk loaded.
See the “DVR is not loading SD card/SSD” section above.
The DVR is not recording because
the SD/SSD is full of video.
Free up space on the disk by enabling Overwrite in the DVR’s web
interface or by deleting the Alarm video on the disk.
The DVR is not recording because of
a software issue internally.
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