©2022 Pro-Vision Solutions, LLC. Page 52 of 56
Web/Viewing Troubleshooting
Able to connect to the Wi-Fi but
cannot access the DVR web
interface.
The device is configured with an
incorrect IP.
Ensure that the device(s) network settings for Wi-Fi are set to DHCP
rather than a static IP.
The web path was entered
incorrectly.
Ensure the LAN web address of 192.168.10.254 was entered.
The DVR’s Wi-Fi AP has DHCP
disabled.
On your device, enter a static IPv4 address of 192.168.10.100 mask
of 255.255.255.0 and then connect to the DVR and go to the Wi-Fi
settings and re-enable DHCP.
Can connect to DVR and view
web interface but it is not
responsive and will not display
video.
The DVR is not actually connected
and the page you are viewing is an
offline stored version from a previous
connection.
Establish a connection to the DVR.
Can connect to DVR and view
web interface and everything
seems to work except live video
display.
The browser does not support the
VLC® video viewing plugin.
Use a browser that supports the VLC® plugin such as Microsoft®
Internet Explorer®.
The VLC® video plugin is not
installed for the browser.
Download VLC® Media Player for your computer from
www.videolan.org and install it; the plugin for your browser
(Microsoft® Internet Explorer®) must be selected during the install.
The VLC® video plugin has not been
activated to allow network access to
view video.
Activate the plugin in your browser by going to the Tools > Add-Ons
section. Find and activate the VLC® Plugin.
The web interface is accessible,
but some functions do not work
properly.
The browser on the device is
displaying a stored version of the web
page from a previous connection.
Refresh the browser and dump the stored version by pressing Ctrl +
F5 while on the DVR web page.
Unable to view recorded videos
over Wi-Fi or LAN.
The device does not support video
playback, or a suitable video player
or plugin is not installed.
For laptops, install the VLC® Plugin for Internet Explorer®, for
tablets/phones you must download a video playback app from your
app store.
DVR Connection/WIFI Troubleshooting
DVR’s Wi-Fi is not visible.
DVR is not powered ON or booted up
fully.
Ensure the DVR is powered and booted, this takes 30 seconds from
the time the key is turned on.
DVR’s Wi-Fi AP is disabled.
Connect a laptop to the DVR’s LAN port and enter the DVR web
menu to change settings or re-enable the Wi-Fi AP.
DVR’s Wi-Fi AP is set to “Hidden
SSID.”
Connect a laptop to the DVR’s LAN port and enter the DVR web
menu to change settings or make the Wi-Fi AP SSID visible.
DVR’s Wi-Fi is visible, but device
does not allow it to connect.
Device(s) Wi-Fi is disabled.
Re-enable the WIFI on the smartphone, tablet, or computer.
Wi-Fi signal goes in and out.
The signal strength of the Wi-Fi is
poor.
Relocate the vehicle, reposition the antennas on the building and/or
the vehicle.
Any time Wi-Fi settings are changed, the Wi-Fi must reboot for the
changes to take effect.
If the DVR is rebooting, each time it will shut down the Wi-Fi during
the reboot.
Wi-Fi light on DVR goes on and
then back off.
Any time Wi-Fi settings are changed, the Wi-Fi must reboot for the
changes to take effect.
If the DVR is rebooting, it will shut down Wi-Fi during every reboot.
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