©2022 Pro-Vision Solutions, LLC. Page 55 of 56
Camera & Accessory Troubleshooting:
Some cameras are viewable in
the web interface but not others.
A camera is disconnected or is not
working properly or is damaged.
Test to ensure it is a camera problem by swapping that camera to
another input on the DVR unit.
A cable connection is not connected,
or the cable is damaged.
Test the cable by bypassing it with another cable or connecting that
camera directly to DVR. Replace if damaged.
If multiple cables are used, the correct
cables might not have been used or
were installed improperly.
Ensure that at least one cable is a 30 ft. repeater cable (has an
inline booster), and that the repeater is connected to the DVR.
Multiple 30 ft. cables cannot be connected.
No cameras can be viewed live in
the web interface.
See the Web/Viewing section above.
GPS coordinates are not
appearing on video files.
The GPS OSD is not enabled on the
DVR.
Ensure that the “GPS OSD” is checked in the DVR web interface on
the GPS settings page.
GPS speed is not appearing on
the video files.
The GPS speed checking is not
enabled on the DVR.
Ensure that the “Obtain Speed” box has “From GPS” Selected.
Event Button light is not working.
Event button is not completely
connected to DVR cable.
Remove then reinsert the event button connecter into the DVR
interface cable.
GPS/Event/Triggers cable on DVR is
not fully connected or is damaged.
Check the cable to ensure that it is fully and securely connected to
the DVR.
Event button or cable is damaged.
Contact a sales representative to purchase a replacement.
GPS Overspeed trigger is
activating too often.
The speed limit is set too low.
Adjust the “Speed Limit” to a higher speed.
G-Force is activating triggers too
often.
The G-Force threshold for the X, Y or
Z axis is set too low.
Adjust the threshold for the appropriate axis to a higher G-Force
threshold setting.
The trigger wires are activating
opposite from when the signal is
received.
The signal “Level” is set incorrectly in
the DVR interface.
Go to the Triggers page in the DVR menu and adjust the “Level” to
the opposite of that being used for the current setting.
A beeping noise occasionally is
heard on the DVR.
The “Buzzer” is enabled for a
connected trigger, G-Force, or GPS.
Set the buzzer setting to “Off” to disable the beeping.
The DVR has a problem and cannot
record.
Check the SD Card and review the log file if needed.
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