©2022 Pro-Vision Solutions, LLC. Page 54 of 56
SD Card Troubleshooting
DVR will not load the SD Card or
SSD
The SD card or SSD is not inserted
fully.
Ensure the disk is fully inserted into DVR, it should be flush with the
DVR faceplate.
The SD card is locked in write
protected mode.
Remove the card and ensure that the switch on the card is up
towards the contacts of the card.
The SD card or SSD is not properly
formatted for use in the DVR.
Ensure the card is a PRO-VISION disk and is formatted for the
FAT32 file system (requires IT help).
SD Card or SSD is corrupted.
Reformat the disk to FAT32, contact tech support if needed. See
below to identify and correct the cause of the corrupted disk.
SD Card or SSD is physically
damaged.
Contact sales to purchase a replacement.
Disk is corrupted or contains
abnormal files
Disk was removed from DVR while
recording.
Ensure that the status light is off or flashing green before removing
the disk. If the status light is solid green, press the STOP button on
the front of the DVR and wait until the light begins flashing before
removing the disk.
Disk was removed from computer
while file was in use.
Ensure that all disk folders and playback software is closed before
removing the disk from the computer. The best practice is to use the
“Safely Remove” feature to remove the disk. This action will alert you
if the disk is currently in use before removing it.
DVR lost power while recording.
If the DVR’s battery power or ground wire loses connection while the
DVR is in operation, the DVR cannot properly shutdown and files can
be corrupted. Allow the DVR to properly shut down or press the
“STOP” button and then remove the disk before doing any service to
the electrical system on the vehicle.
DVR input voltage dropped below
10V or could not supply enough
current to the DVR.
If the battery voltage drops below 10V, or the required current can’t
be provided to the DVR while it is in operation, the DVR cannot
properly shutdown and files can be corrupted. This current supply
issue can sometimes occur if a major draw on the electrical system
occurs such as when the engine’s starter is engaged to start the
vehicle. Relocating the power connection directly to the battery may
resolves this problem. Contact technical support for additional
details.
Computer lost power while disk was
in use.
Ensure that the disk is properly removed from computer before
power is disconnected.
Inspect the disk for physical damage, physical damage to the disk
housing may cause the disk to not remain connected properly in the
slot during DVR operation causing intermittent loss. Replace the disk
with one that is not damaged.
If the disk cannot be formatted, files cannot be erased, or is
inaccessible, contact technical support to determine if it can be
covered under warranty.
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