11 TROUBLESHOOTING
Problem Possible Cause Troubleshooting
The grind is not fine enough
Use a finer grind.
Tamp the ground coffee more
firmly.
Reduce the brewing pressure.
Little or no crema on the top of
the coffee
The coffee is too old. Use fresh coffee
The amount of ground coffee is
not enough.
Use the right coffee amount:
Approx. 7 g – 9 g of coffee for
each cup.
Little or no crema on top of the
coffee
The shower screen is dirty. Clean the brew group.
The grind is too fine.
Set a coarser grind.
Tamp ground coffee only slightly.
Increase the brewing-pressure.
Sparse coffee dispensing, only
drop by drop
There is too much ground coffee.
Use approx. 7 g – 9 g of coffee for
every cup.
The grind is not fine enough. Set a finer grind..
The coffee is old. Use fresh coffee.
The amount of ground coffee is
not enough.
Use approx. 7 g – 9 g of coffee for
each cup.
Weak “body”
The shower screen is dirty. Clean the shower screen.
The beans are improper. Use another type of coffee bean.
Foam instead of crema
The setting of the coffee grinder is
not suited for the coffee beans in
use.
Adjust the coffee grinder (When
changing the coffee beans,
changing the grind may also be
necessary.)
PID-display is turned off: There is
not enough water in the fresh
water tank
Refill water.
Water has been refilled, PID-
display is off
Switch the machine off and on.
Make sure that the floater in the
water tank is in the correct
position. (The side of the floater
with the magnet point must face
towards the inside of the machine.
The floater itself must be inserted
with the magnet point on the
lower part of the floater side.)
The water tank is not seated
properly.
Seat the water tank properly.
The machine is switched on, but
the machine does not work.
Machine in use with direct water
connection, but switch in
position “0” (=position water tank).
Machine does not take in water.
This switch is located behind a
cover panel at the back of the
machine
The machine does not stop
working and takes in air.
Machine in use with water tank,
but switch in position “1” (=
position direct water connection).
This switch is located behind a
cover panel at the back of the
machine
Filter holder is not fixed properly. Fix the filter holder properly.
Filter holder/ brew group is
dripping.
Group gasket is broken.
Change group gasket and shower
screen.
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