Puratech 5100 - Troubleshooting: Regeneration and Water Quality; Regeneration Sequence and Brine Tank Problems; Salty Water and Pressure Issues

PuraTech
®
Owner’s Manual 12/11/2013 30
Troubleshooting, Cont.
Problem Possible Cause Solution
Appliance stays in
regeneration
Controller not attached properly
Make sure the controller is pushed all the way
onto the drive end cap
Defective magnet disk
Replace magnet disk
Foreign object in main control valve
Remove foreign object(s) from the main
control valve
Broken valve assembly. Motor running
Repair the drive end cap
Excess water in brine
tank
Drain line is pinched, frozen, or restricted
Straighten, thaw, or unclog the drain line
Plugged brine line, brine line flow control, or
air check/draw tube
Clean flow control, air check/draw tube, and
brine line. Clean any sediment from the brine
tank
Plugged injector assembly
Clean or replace injector. Replace throat if
removed
Not regenerating in
proper sequence
Magnet disk defective
Replace magnet disk
Defective controller
Replace controller
Salty water
Plugged injector
Replace injector screen, nozzle, and throat
Low water pressure
Maintain minimum pressure of 20 psi (1.4 bar)
Drain line or flow control is restricted
Remove restriction
Brine line restricted or crimped
Remove restriction, replace if crimped
Excessive amount of water in brine tank
Verify correct water level relative to salt
setting. Check brine line and fittings for loose
connections
Insufficient rinse time
Check mode setting chart for proper brine
rinse time. Adjust time, if necessary
Intermittent pressure drop from feed source
Install check valve on the inlet water line to the
appliance (Check local plumbing codes first)
Brine valve drips water back to brine tank
Clean brine valve housing, replace piston
assembly