Puratech 5100 - Troubleshooting: Water Softening and Flow; No Soft Water and Flow Issues; Display and Power Issues

PuraTech
®
Owner’s Manual 12/11/2013 29
Troubleshooting
Problem Possible Cause Solution
No soft water after
regeneration
No salt in brine tank
Add salt
Sediment in brine tank has plugged the brine
line and air check/draw tube
Remove the brine line and flush clean
Remove the air check/draw tube and flush with
clean water. Clean injector assembly. Clean
any sediment from brine tank
Flow control is plugged
Remove brine piston housing and clear debris
from the flow control
Drain line is pinched, frozen, or restricted
Straighten, thaw, or unclog the drain line
Clogged injector assembly
Remove injector cap and clean nozzle and
throat with a wooden toothpick. Replace throat
if removed
Salt bridge has formed due to high humidity
or the wrong kind of salt
Test with a blunt object like a broom handle.
Push the handle into the salt to dislodge the
salt bridge, or use hot water around the inside
perimeter to loosen salt
No soft water
The bypass valve is in the Bypass position
Place the bypass valve in the Service position
Appliance is plumbed backward
Check that appliance is plumbed correctly
Extended power outage
Reset the time of day
Water hardness has increased
Re-test the water and re-enter a new setting
number
Not metering water
Flow should be indicated with water usage. If
no flow, see below
No flow is indicated
when water is flowing
The bypass valve is in the Bypass position
Place the bypass valve in the Service position
Appliance is plumbed backward
Check that appliance is plumbed correctly
Sensor not receiving signal from magnet on
turbine
Remove sensor from bypass housing. Test
with magnet on either flat side of sensor. If
flow is indicated, check turbine. If no flow,
replace sensor
Flow indicated when
water is not being used
The household plumbing system has a leak
Repair the leak
No read-out in display
Electric cord is unplugged
Plug in the transformer
No electric power at outlet
Check power source. Make sure outlet is not
controlled by a switch
Defective transformer
Test with voltmeter for 12 VAC at control. If
less than 10 VAC, replace the transformer
Defective circuit board
With 12 VAC present at controller, replace the
controller
High ambient room temperature. If the
temperature exceeds 120°F (49°C), the
display will blank out. This does not affect the
operation of the controller
No action necessary