Qiagen QIAgility - Troubleshooting; System setup

Troubleshooting
QIAgility User Manual 11/2011 9-1
9 Troubleshooting
9.1 System setup
Comments and suggestions
Instrument does not turn on
a) Power cord not
connected
Check the power connection.
b) Fuse blown Replace the fuse.
Computer software cannot communicate with system
a) USB or RS-232
cable not connected
between the
computer and the
instrument
Check the connection of the USB or RS-232
cable. See Section 4.5.
b) Incorrect COM port
settings
Check the COM port setting. If the instrument is
connected to the incorrect COM port the
software will start in “Virtual Mode”. See
Sections 4.5 and 5.11.
QIAgility Software does not launch
a) QIAgility Software
not installed
Install the QIAgility Software. See Section 4.6
b) Old version of
Microsoft Windows
The QIAgility Software operates with Windows XP
Professional or Windows 7. See Section 3.4.