QNAP TS-262 User Manual

5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Number of Disks Situation
RAID 1 2 One member drive fails.
RAID 5 ≥ 3 One member drive fails.
RAID 6 ≥ 4 One or two member drives fail.
RAID 10 ≥ 4 (Must be an even number) One or two member drives in two
dierent pairs fail.
RAID 50 ≥ 6 One disk per subgroup fails.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x62, TS-x64 User Guide
Troubleshooting 65

QNAP TS-262 Specifications

General

RAID levels	0, 1, JBOD
Hot-swap drive bays	Yes
Storage drive capacity	- GB
Supported file systems	HFS+, NTFS, exFAT, ext3, ext4
Storage drive interface	-
Storage drives installed	No
Storage drive sizes supported	2.5, 3.5 \
Supported storage drive types	HDD & SSD
Total installed storage capacity	0 TB
Number of storage drives installed	0
Number of storage drives supported	2
Supported storage drive interfaces	Serial ATA III
Processor cache	4 MB
Processor model	N4505
Processor family	Intel® Celeron®
Processor frequency	2 GHz
Processor manufacturer	Intel
CPU configuration (max)	1
Processor boost frequency	2.9 GHz
On-board graphics card model	Intel® UHD Graphics
Flash memory	4000 MB
Internal memory	4 GB
Concurrent connections	1500
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN data rates	10, 100, 1000, 2500 Mbit/s
Supported network protocols	IPv4, IPv6
Type	NAS
Device class	Home & Home Office
Share folder	512
Backup features	iSCSI LUN
Number of users	4096 user(s)
Browser supported	Apple Safar, Google Chrome, Microsoft Edge, Mozilla Firefox
Security algorithms	256-bit AES, FIPS 140-2
Chassis type	Tower
Cooling type	Active
Fan diameter	70 mm
Product color	Gold, White
LED indicators	HDD, LAN, Power, Status, USB
Number of fans	1 fan(s)
Cable lock slot type	Kensington
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Fan voltage	12 V
AC input voltage	100 - 240 V
Power supply location	External
Power consumption (sleep)	8.198 W
Power consumption (typical)	12.448 W
Power supply unit (PSU) capacity	65 W
Operating system version	5.0.1
Operating system installed	QNAP QTS
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey
Other operating systems supported	IBM AIX 7.1, IBM AIX 7.2, Solaris 10, Solaris 10 SPARC, Solaris 11, Solaris 11 SPARC
Server operating systems supported	Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 IoT Enterprise, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Cables included	AC, LAN (RJ-45)
Number of screws	12

Weight and Dimensions

Depth	226 mm
Width	105 mm
Height	168 mm
Weight	1550 g
Package weight	2680 g