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Helpful Hints
Helpful Hints
Helpful Hints
Troubleshooting
If you have difficulty operating your
2000C, 20000CD+, thoroughly read the Owner’s Guide. If you cannot locate and solve the problem, it is sug-
gested that all accessible cables be checked for proper and tight connections. If one CD does not function properly, you should try another CD to see if
the problem is related to the CD that you are attempting to play. Next, see if any of the symptoms listed below apply to your situation. Some symptoms
apply only to the 2000CD+. If not, you may call your local dealer or QRS Music Technologies, Inc. at 239-597-5888.
IMPORTANT CAUTION:
Take precautions when working close to high-performance audio equipment because very high sound pressure levels can be unexpectedly produced.
Temporary or even permanent hearing damage may result. Turn the power off whenever you are checking connections or control positions in, under, or
close to the player system. Any testing, adjustments, or service not described herein must be referred to a qualified service technician.
Symptom Remedy
2000C/2000CD+ will not power on
from the power button on the front of
the unit or the remote.
• Make sure the power cord is plugged into a functioning AC receptacle.
• Make sure the power supply connector is firmly plugged into the jack on the back of the
2000C/2000CD+ labeled “DC 12 V 1A”.
• Make sure the power switch on the power strip mounted on the underside of the piano
(grand pianos) is in the ON position.
2000C/2000CD+ will power on from
the power button on the front of the
unit but NOT from the remote.
• Make sure you aim the remote at the front of the 2000C/2000CD+ when you press the
POWER button.
• Replace batteries in the remote with two AAA alkaline batteries.
2000C/2000CD+ display functions but
piano keys will not move and there is
no sound from the speaker after a CD
is inserted into the player.
• Press the PLAY button. Current track is displayed and right period flashes.
• Press the VOLUME UP button on the remote control several times until the display reads
U7. If piano begins to play, adjust volume to the desired level.
• Make sure the CD SOURCE has been selected. Press the CD button on the remote until C1
or C2 is displayed.
• Switch the 2000C/2000CD+ OFF. Make sure that the solenoid system cord is connected to
the back of the 2000C/2000CD+ at the connector labeled “TO PROCESSOR”.
2000C/2000CD+ will not respond to
the remote, or does so intermittently.
• Make sure the remote is pointed towards the front of the 2000C/2000CD+ when pressing the
buttons.
• Replace batteries in the remote with two AAA alkaline batteries.
Piano keys move but there is NO
SOUND from the speaker – the
background orchestration is not
present.
• Press the BALANCE UP button on the remote until the display shows b7 or higher.
• Switch the Serenade CD OFF. Make sure the speaker audio cable is plugged into the OUT
L jack on the back of the Serenade CD .
• Make sure the CD you are playing has orchestration (See Software Catalog for description).
• Switch the 2000C/2000CD+ OFF. Make sure the speaker is plugged into the power strip
and the speaker power switch is turned on. Also check that the volume control of the
speaker is set at about ¾ of full clockwise rotation.
Some piano notes will not play
properly.
• Increase the volume setting to at least half volume.
• Contact the dealer and arrange to have a 2000C/2000CD+ technician recalibrate your player
using a specially designed Calibration Box.
The speaker produces an irritating
“squeal” during play.
• 2000C/2000CD+ can play two types of player piano CD formats. Usually, the player is able
to automatically detect which type has been loaded. Some CDs may “fool” the auto
detection process, most often because of the presence of dirt or scratches on the CD. A
squeal-like noise is the result. When this happens it is necessary to manually select the
correct CD format referred to as C1 or C2 on the display of the Serenade CD . Press the CD
source button repeatedly to select the alternate CD source.
CD will not eject.
• Lightly press a stout wire, such as a straightened paper clip into the hole in the front of the
drive door. The drive door will unlatch and the CD can be removed. If problem persists,
call service.
CD play “skips” or is erratic.
• Check that the CD playing surface is clean and free of scratches. Use CD cleaner if
necessary.
• Check that the CD drive is clean, free of dust, dirt, lint, hair, etc. Use a CD drive cleaner if
necessary.
• Check that there are rubber grommets between the piano keybed and the 2000C/2000CD+
mounting brackets, if not, call service.
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