Rath SmartRescue 10 - Troubleshooting; Power LED is not illuminated; Battery LED is not illuminated or always shows red; Two-way communication from SmartPhone is poor

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Appendix
Adjusting Volume on SmartPhone (VR1)
a.LocatethesilverVR1portonthebottomrightcornerofthe
SmartPhone board
b.UsinganePhilipsHeadscrewdriver,turntheVR1clockwiseto
increase the volume and counterclockwise to decrease the volume
Troubleshooting
Problem Possible Cause & Solutions
PowerLEDisnot
illuminated:
• Check to make sure the transformer is connected to a good 120V power source.
If 24V powered, check the power supply.
• Make sure power connection on the circuit board is secure.
BatteryLEDisnot
illuminated or always
shows red:
• Battery has not charged for long enough. Wait 18 hours for the battery to trickle
charge. When fully charged it will have 19v.
• Battery plug is not connected to circuit board. Verify connection.
• Battery is worn. It is recommended to replace every 2 years.
LEDsonSmartPhone
ashwhenbuttonis
pressed:
• Verify the phone line is working and is connected properly.
• Verify dial tone is present at the call stations.
Submaster and Phone
LEDsblinkingon
SmartRescue base:
• Verify power is applied and the backup battery is connected properly to the
SmartRescue board.
SmartRescueLEDsstay
on:
• Wires may be crossed. Verify wiring from the base to the SmartPhone is correct.
Two-way communication
from SmartPhone is
poor:
• There is likely feedback on the line. Adjust the VR1 and VR2.
• Verify wiring is not spliced onto the phone line cord.
SmartRescue will not
dial phones:
• Verify wires are connected properly from the base to the SmartPhones.
SmartRescue will dial
phone but phones will
not dial SmartRescue:
• No outside phone line connected to SmartRescue.
• Phone line connected does not have working 24v to 52v.
•Lineconnectedhasvoltagebutdoesnothaveworkingdialtone.
• Plug analog phone into phone line and place a call out to verify line.
No sound or tone on
SmartRescue handset:
• Verify 24v power is connected to the SmartRescue base.
Dial tone present on
SmartRescue handset
and phone is not calling
out:
• There should not be a dial tone on the SmartRescue handset.
• Wire pairs are out of order. Verify wire pairs are connected to the correct pins.
• Wires are shorted and need to be replaced.