RCA HSWIFI1

20
Troubleshooting
+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption
method.
The WiFi camera’s indicator light ashes green.
+ The camera is being actively viewed.
I don’t see video from the camera on my phone/tablet.
+ Make sure the camera is turned on and is plugged in to a working outlet.
+ Make sure the camera is within range of your WiFi router (certain kinds of signal obstacles, like
large metal objects, might shorten the range somewhat).
+ Make sure your phone/tablet has an active data or WiFi connection and that the RCA WiFi Camera
App is open and congured with the camera.
I can’t record video or pictures on the camera (for motion or sound alerts).
+ Make sure you have an Micro SD card (not included) inserted in the MICRO SD card slot on the side of
the camera.
+ Make sure auto-record is set to on and a motion or sound alert is set.
I can’t record video or pictures on my phone/tablet.
+ Make sure your phone/tablet has enough available memory to record video or pictures.
My video feed is frozen.
+ Check the time stamp on the video feed screen to make sure the video is frozen. Then return to the
camera home screen and reload that camera again.
+ Close the App and re-open.