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I can’t pan/tilt the camera from my phone or tablet.
+ Make sure you’re swiping on the video from the camera on your phone or tablet. Pan and tilt the
camera by swiping on the screen left/right or up/down. Zoom the camera by double-tapping the
screen.
+ Make sure the camera is moving freely. In certain positions, the camera might bump into the stand
neck. If the neck is in the way, pan or tilt the camera in the other direction so that you have a free
range of movement.
The App is frozen.
+ Force close the App on your phone or tablet. Then re-open it.
I can’t hear sounds from the camera.
+ Make sure the volume on your phone or tablet is turned up.
+ Make sure sound is turned on in the Camera view screen.
+ Make sure the microphone on the camera is not blocked. The microphone is just below the lens.
The temperature alerts don’t work.
+ Make sure you’ve set the temperature preference to the system you use, Fahrenheit (standard
in the US) or Celsius (standard outside the US). To switch your temperature preference, go to
Settings > Temperature alarm.
+ Make sure you’ve set the right kind of temperature alert—for example, if you want to make sure
the camera environment does not get below 68 degrees Fahrenheit, set the Low Temperature
Alert to 68. If you want to make sure the camera environment doesn’t get above a certain
temperature, set the High Temperature Alert to that temperature.
Troubleshooting
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