RCA HSWIFI1

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Troubleshooting
Motion alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Motion detection is set to
Low, alerts will not come as often as when Motion detection is set to Medium or High. To adjust
this setting, go to Settings > Motion detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—motion
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
Sound alerts don’t work.
+ You might need to adjust the sensitivity of the alerts—for example, if Sound detection is set to
Low, alerts will not come as often as when Sound detection is set to High. To adjust this setting,
go to Settings > Sound detection.
+ If you have multiple cameras, you might need to set an alert for the camera you’re using—sound
alerts need to be set separately for each camera.
+ The App gives a maximum of 2 notications every 4 minutes.
I can’t access the camera from my computer.
+ The RCA WiFi camera works with the RCA WiFi Camera App on iOS and Android devices only. It
does not support computers or other mobile device operating systems.
I can’t open the App on my Android tablet.
+ The RCA WiFi Camera App is not compatible with some makes and models of Android tablets.
Contact our customer service at 1-800-645-7750 to see if your Android tablet is compatible with
the RCA WiFi Camera App.