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Problem/possible cause Solution
I am getting a dry or blocked nose
Humidity level may be set too low. Adjust the Humidity Level.
I am getting droplets of water on my nose, in the mask and air tubing
Humidity level may be set too high. Adjust the Humidity Level.
My mouth is very dry and uncomfortable
Air may be escaping through your mouth. Increase the Humidity Level.
You may need a chin strap to keep your mouth closed or a
full face mask.
Air pressure in my mask seems too high (it feels like I am getting too much air)
Ramp may be turned off. Use the Ramp Time option.
Air pressure in my mask seems too low (it feels like I am not getting enough air)
Ramp may be in progress. Wait for air pressure to build up or turn Ramp Time off.
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Press Home or Select to turn it back on.
Power may not be connected. Connect the power supply and make sure the plug is fully
inserted.
I have stopped therapy, but the device is still blowing air
Device is cooling down. Device blows a small amount of air in order to avoid
condensation in the air tubing. It will stop automatically after
20 minutes.
My water tub is leaking
Water tub may not be assembled correctly. Check for damage and reassemble the water tub correctly.
Water tub may be damaged or cracked. Contact your care provider for a replacement.
Device messages
Device message/possible cause Solution
High leak detected, check your water tub, tub seal or side cover
Water tub may not be inserted properly. Make sure the water tub is correctly inserted.
Water tub seal may not be inserted properly. Open the water tub and make sure that the seal is correctly
inserted.
High leak detected, connect your tubing
Air tubing may not be connected properly. Make sure the air tubing is firmly connected at both ends.
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