Warranty and Registration
RF MOGUL EAGLE TV LIMITED WARRANTY (2 YEARS PARTS; 1 YEAR LABOR)
This warranty applies to all RFM Satellite TV Systems and Components purchased after Dec. 31, 2015.
RF Mogul warrants this product against defects in materials or workmanship for a period of two (2) years from
the date of original purchase. During year one (1) of such warranty, RF Mogul will also pay authorized labor costs
to an authorized RF Mogul dealer to repair or replace defective components. No warranty claim will be honored
unless at the time the claim is made, Customer presents proof of purchase to an authorized RF Mogul dealer (to
locate the nearest authorized RF Mogul dealer, contact RF Mogul, 3604 S Via Terra St, Salt Lake City, Utah 84115,
Telephone 801-895-3308, email techsupport@rfmogul.com or visit www.rfmogul.com). If the date of purchase
cannot be verified, the warranty period shall be considered to begin thirty (30) days after the date of
manufacture.
If a defect in material or workmanship is discovered, Customer may take the product to an authorized RF Mogul
dealer for service. If the product is brought to an authorized RF Mogul dealer for service prior to expiration of
year one (1) of the warranty period and a defect in material or workmanship is verified by RF Mogul Technical
Services, RF Mogul will cover the RF Mogul dealer’s labor charges for warranty service up to $150.00. The RF
Mogul dealer must contact RF Mogul Technical Services in advance for pre-approval of the service. Approval of
the service is at the sole discretion of RF Mogul.
Alternatively, Customer may bring the product or ship the product prepaid to RF Mogul Technical Services
(located at 3604 S Via Terra St, Salt Lake City, Utah 84115, Telephone 801-895-3308 option 2). If the product is
returned before the expiration of the warranty period, RF Mogul will (at its option) either repair or replace the
product.
RETURN AUTHORIZATION POLICY
A Return Material Authorization (RMA) is required prior to returning any product to RF Mogul under
this warranty policy. Please call our Technical Services Department at 801-895-3308 option 2 or send an
e-mail to: techsupport@rfmogul.com to obtain the RMA number. Please furnish the date of purchase
when requesting an RMA number and product serial number (located on bottom of antenna control
unit). Enclose the product in a prepaid package and write the RMA number in large, clear letters on
the outside of the package. To avoid confusion or misunderstanding, a shipment(s) without an RMA
number(s) or an unauthorized return(s) will be refused and returned to Customer freight collect.
NOT COVERED UNDER THIS WARRANTY
A component or product that has been damaged, deteriorates, malfunctions or fails from: improper installation,
misuse, abuse, neglect, accident, tampering, modification of the product as originally manufactured by RF Mogul
in any manner whatsoever, removing or defacing any serial number, usage not in accordance with product
instructions or acts of nature such as damage caused by wind, lightning, ice or corrosive environments such as
salt spray and acid rain.
It does not apply if the physical install of any RF Mogul Systems or components by a Technician that is an
independent company not authorized by RF Mogul. The installer shall bear full responsibility for the entire
installation process.
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