Condition Cause Solution
Cannot log on to the machine
using [Document Server (MFP):
Authentication/Encryption] in
DeskTopBinder.
“Restrict Use of Simple
Encryption” is not set correctly.
Alternatively, “SSL/TLS” has
been enabled although the
required certificate is not installed
in the computer.
Set “Restrict Use of Simple
Encryption” to [On].
Alternatively, enable “SSL/TLS”,
install the server certificate in the
machine, and then install the
certificate in the computer.
See “Setting the SSL / TLS
Encryption Mode”.
Cannot access the machine using
ScanRouter EX Professional V3 /
ScanRouter EX Enterprise V2.
“Restrict Use of Simple
Encryption” is not set correctly.
Alternatively, “SSL/TLS” has
been enabled although the
required certificate is not installed
in the computer.
Set “Restrict Use of Simple
Encryption” to [On].
Alternatively, enable “SSL/TLS”,
install the server certificate in the
machine, and then install the
certificate in the computer.
See “Setting the SSL / TLS
Encryption Mode”.
Cannot connect to the
ScanRouter delivery software.
The ScanRouter delivery
software may not be supported
by the machine.
Update to the latest version of the
ScanRouter delivery software.
Cannot access the machine using
ScanRouter EX Professional V2.
ScanRouter EX Professional V2
does not support user
authentication.
ScanRouter EX Professional V2
does not support user
authentication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press [ ],
remove the original, and then log
off.
“Prg. Dest.” does not appear on
the scanner screen for specifying
destinations.
“Restrict Adding of User
Destinations” is set to [Off] in
“Restrict Use of Destinations” in
“Extended Security”, so only the
user administrator can register
destinations in the Address Book.
Registration must be done by the
user administrator.
Authentication Does Not Work Properly
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