Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
• If the power of the main unit is turned off after an Alert occurs, the Alert is resolved during the time the
power is off: no Alert-resolved e-mail is sent.
Alert Occurrence and Alert Resolving are set for sending e-mail, but while no Alert Occurrence
mail is received, Alert-resolved e-mail is received.
• Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-
resolved e-mail is sent.
Alert-notification level was changed, and e-mail stopped arriving.
• If an Alert-notification e-mail, set with the earlier notification level, arrives, later e-mail will not be sent,
even if the notification level is changed after.
When no date information is included in sent e-mail, the mail server has a malfunction.
• Configure the setting for obtaining time information from the SNTP server. Refer to the Web Image
Monitor's Help to the settings.
Additional Troubleshooting
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