Troubleshooting
95
Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Toner smears appear on the
print side of the page.
The paper setting may not be correct. For example, although
you are using thick paper, the setting for thick paper may not
be set.
• Check the paper settings.
See p.9 “
Types of Paper and Other Media”.
• Check the printer driver's paper settings.
See the printer driver Help.
When “
Replace Black PCU” or “Replace Color
PCU
” appears on the display, replace the photo conductor
unit.
See p.37 “
Replacing the Photo Conductor Unit”.
Confirm that the paper is not curled or bent. Envelopes can
be curled easily. Flatten paper before loading.
See p.5 “
Paper and Other Media”.
Paper jams occur frequently. Number of paper set in the tray exceeds the limit. Confirm
that the top of the stack is not higher than the limit mark inside
the tray.
See p.15 “
Loading Paper”.
There may be a gap between the front guide and the paper,
or between the side guides and the paper in the paper tray.
Make sure there are no gaps.
See p.15 “
Loading Paper”.
Paper is either too thick or too thin.
See p.5 “
Paper and Other Media”.
Paper is bent or wrinkled. Use paper that have no bents or
wrinkles.
See p.5 “
Paper and Other Media”.
Paper has already been printed on.
See p.5 “
Paper and Other Media”.
Paper is damp. Use paper that has been stored properly.
See p.5 “
Paper and Other Media”.
When loading paper, separate paper from each other.
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