E-mailing traces
Before you begin
Note:
1. TCP/IP ethernet must be installed and enabled before you can use e-mail trace.
See the Planning and Configuration Guide for information about configuring this
protocol.
2. Before you can e-mail your saved trace data, the printer must be correctly
configured to send e-mails. Configure the printer to use e-mail using the
Remote Access - E-mail panel (Printer Definition → Network → Remote Access
→ E-mail). You must also specify a customer SMTP mail server for the SMTP
Server Hostname option. See the Planning and Configuration Guide for
information about configuring the printer to send e-mails.
3. Traces affect both printers when you are printing in duplex mode. In dual
simplex mode, all trace actions apply only to that printer.
About this task
Procedure:
Do this procedure to e-mail traces.
Procedure
1. Select Maintenance → Traces on the Main touch panel.
2. Select Save Traces... after the error occurs.
3. Select E-mail and select OK. This will save the trace information and display a
window showing the e-mail destination information.
4. Enter a detailed description of the problem in the Description field. The
non-blank fields on the window are:
v The To field contains the internet address of the default mail destination.
This field can be edited.
v The Subject field contains the machine serial number and time stamp. This
field is read only.
Note: Sending the trace to the specified e-mail destination does not initiate a
service call.
5. Select OK to send the e-mail trace.
Archiving traces to the hard drive
Before you begin
Note:
1. Traces affect both printers when you are printing in duplex mode. In dual
simplex mode, all trace actions apply only to that printer.
About this task
Procedure:
Do this procedure to archive traces to the hard drive.
Chapter 6. Taking care of problems 247
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