Code Meaning Suggested Cause/Action
15-01 POP3/IMAP4 Server Not
Registered
• At startup, the system detected that the IP address of
the POP3/IMAP4 server has not been registered in
the machine.
15-02 POP3/IMAP4 Mail Account
Information Not Registered
• The POP3/IMAP4 mail account has not been
registered.
15-03 Mail Address Not Registered • The mail address has not been registered.
15-10 DCS Mail Receive Error • Error other than 15-11 to 15-18.
15-11 Connection Error The DNS or POP3/IMAP4 server could not be found:
•
The IP address for DNS or POP3/IMAP4 server is
not stored in the machine.
• The DNS IP address is not registered.
• Network not operating correctly.
15-12 Authorization Error POP3/IMAP4 send authorization failed:
• Incorrect IFAX user name or password.
• Access was attempted by another device, such as
the PC.
• POP3/IMAP4 settings incorrect.
15-13 Receive Buffer Full • Occurs only during manual reception. Transmission
cannot be received due to insufficient buffer space.
The buffer is being used for mail send or Scan-to-
Email.
15-14 Mail Header Format Error • The mail header is not standard format. For example,
the Date line description is incorrect.
15-15 Mail Divide Error • The e-mail is not in standard format. There is no
boundary between parts of the e-mail, including the
header.
15-16 Mail Size Receive Error • The mail cannot be received because it is too large.
15-17 Receive Timeout • May occur during manual receiving only because
the network is not operating correctly.
15-18 Incomplete Mail Received • Only one portion of the mail was received.
3. Troubleshooting
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