Problem Causes Solutions
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started.
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started.
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
•
Paper is still jammed in
the tray.
After removing misfed paper, fully
open the front cover, and then close it.
For details about removing jammed
paper, see "Removing Jammed Paper",
Troubleshooting.
An error message remains
displayed even if the
indicated cover is closed.
One or more covers that are
not indicated are still open.
Close all the covers of the machine.
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper into the paper tray or LCT
with the print side up. Load paper into
the bypass tray with the print side
down.
10. Troubleshooting
176
To Next Page
Loading...
