Troubleshooting
If an error occurs, check the log's result code first. Values other than 0 indicate that an error occurred.
The result code will appear in the circled area illustrated below.
Example of a log file
"1.0.0"
"ExecType", "Date", "SerialNo",PnP", "Model", "Destination","IP","Host","Storage","FileNam
e","FileID","TotalItem","NumOfOkItem","ResultCode","ResultName","Identifier"
"IMPORT"
"20XX-07-05T15:29:16+09:00"
"3C35-7M0014"
"Brand Name"
"Product Name"
"0"
"10"
"10.250.155.125"
"RNP00267332582D"
"SD"
"20XX07051519563C35-710220.csv"
"20XX07051519563C35-710220"
" 0"
" 0"
" 2"
"INVALID REQUEST"
"TargetID","ModuleID","PrefID","Item","NgCode","NgName"
CJD023
If you cannot solve the problem or do not know how to solve it after checking the code, write down the
error log entry, and then contact your service representative.
ResultCode Cause Solutions
2 (INVALID REQUEST) A file import was
attempted between
different models or
machines with different
device configurations.
Import files exported from the same model with
the same device configurations.
4 (INVALID OUTPUT
DIR)
Failed to write the device
information to the
destination device.
Check whether the destination device is
operating normally.
7 (MODULE ERROR) An unexpected error has
occurred during an
import or export.
Turn the power off and then back on, and then
try the operation again. If the error persists,
contact your service representative.
8 (DISK FULL) The available storage
space on the external
medium is insufficient.
Execute the operation again after making sure
there is enough storage space.
Managing Device Information
249
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