Problem Cause Solution
Cannot print in duplex
mode.
You have selected a paper
type that cannot be used for
duplex printing.
In "Tray Paper Settings", select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Connecting the Machine/
System Settings.
Paper does not align neatly
when it is output from the
internal shift tray.
The paper press attached to
the paper output slot of the
internal shift tray is pointed
towards the back or front of
the tray.
Adjust the paper press so that it points
in the same direction as the paper that
is output.
The machine does not turn
off in 7 minutes after the
main power is turned off.
The machine cannot perform
the shutdown procedure.
Repeat the shutdown procedure. If the
machine does not turn off, contact your
service representative.
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.
The Address Book cannot be
changed while you delete
the multiple stored
documents.
Wait a while, and then retry the
operation.
The Address Book cannot be
changed from the display
panel.
The Address Book cannot be
changed while it is being
backed up from Web Image
Monitor or other tools
running on the computer.
• Wait until the Address Book
backup is complete, and then try
to change the Address Book
again.
• If an SC997 error occurs, press
[Exit].
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
• For details about specifying print
volume limits, see "Managing
Print Volume per User", Security
Guide.
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
When You Have Problems Operating the Machine
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