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2. Pull the paper downward to remove it. Do not pull it upward.

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Do not touch the fusing unit.

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If you cannot find the jammed paper, check for it by pulling down the guide.

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7. Troubleshooting

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Main Page

Table of Contents3
How to Find Information about Operations and Troubleshooting9
Operating Manual (Printed)9
Operating Manual (Digital Format)9
How to Read this Manual11
Introduction11
Symbols Used in this Manual11
Model-Specific Information11
Disclaimer12
Notes12
Note to Administrator13
List of Option13
About IP Address14
Guide to the Machine15
Guide to Components15
Exterior:front View15
Exterior: Rear View17
Interior18
Control Panel19
Installing Option21
Attaching Paper Feed Unit21
About Operation Tools24
Using RICOH Smart Device Connector25
Connecting a Smart Device to the Machine Using NFC26
Writing the Machine's Information to the NFC with a Smart Device26
Using the Application on a Smart Device by Using NFC26
Paper Specifications and Adding Paper27
Workflow for Loading Paper and Configuring Paper Sizes and Types27
Loading Paper28
Loading Paper into Tray1 and 228
Loading Paper into Bypass Tray33
Loading Envelopes34
Specifying Paper Type and Paper Size Using the Control Panel36
Specifying the Paper Type36
Specifying the Standard Paper Size37
Specifying a Custom Paper Size37
Specifying Paper Type and Paper Size Using Web Image Monitor39
Specifying a Custom Paper Size39
Specifying Paper Type and Paper Size Using the Printer Driver40
When Using Windows40
When Using os X/Macos41
Supported Paper42
Specifications of Paper Types45
Non-Recommended Paper Types52
Paper Storage52
Print Area53
Printing Documents55
What You Can Do with the Printer Function55
Configuring Option Settings for the Printer56
Conditions for Bidirectional Communication56
If Bidirectional Communication Is Disabled56
Displaying the Printing Preferences Dialog Box59
Displaying the Printing Preferences Dialog Box from the [Start] Menu59
Displaying the Printing Preferences Dialog Box in an Application59
Basic Operation of Printing61
When Using Windows61
When Using Macos/Os X61
If a Paper Mismatch Occurs62
Canceling a Print Job63
Printing Confidential Documents65
Storing a Locked Print File65
Printing a Locked Print File66
Deleting a Locked Print File67
Using Various Print Functions68
Print Quality Functions68
Print Output Functions69
Configuring the Machine Using the Control Panel71
Basic Operation71
Menu Chart72
Admin. Tools73
Printer Settings75
List/Test Print75
System75
PCL Menu76
PS Menu78
System Settings79
Tray Paper Settings83
Network Settings86
Print List/Report90
Printing the Configuration Page90
Types of Lists/Reports90
Remote91
Configuring the Machine Using Utilities93
Available Setting Functions Using Web Image Monitor93
Using Web Image Monitor94
Displaying Top Page95
Changing the Interface Language96
Checking the System Information97
Status Tab97
Counter Tab98
Machine Information Tab100
Configuring the System Settings101
Tray Paper Settings Tab101
I/O Timeout Tab104
Black-And-White Print Priority Tab104
Restricting Machine Functions According to User105
Enabling the User Restriction Settings105
When Machine Functions Are Restricted108
Configuring the Network Settings109
Network Status Tab109
Ipv6 Configuration Tab110
Network Application Tab110
DNS Tab111
Auto E-Mail Notification Tab112
SNMP Tab113
SMTP Tab114
POP3 Tab114
Wireless Tab115
Certificate Tab117
Configuring the Ipsec Settings118
Ipsec Global Settings Tab118
Ipsec Policy List Tab118
Printing Lists/Reports122
Configuring the Administrator Settings123
Administrator Tab123
Reset Settings Tab123
Backup Setting Tab123
Restore Setting Tab124
Energy Saver Mode Tab125
Maintaining the Machine127
Replacing the Print Cartridge127
Replacing the Waste Toner Bottle132
Replacing a Component138
Replacing the Intermediate Transfer Unit138
Replacing the Fusing Unit and Transfer Roller138
Cautions When Cleaning139
Cleaning the Toner Density Sensor140
Cleaning the Friction Pad and Paper Feed Roller142
Cleaning the Registration Roller and Paper Tray145
Moving and Transporting the Machine148
Disposal149
Where to Inquire149
Troubleshooting151
Error and Status Messages on the Control Panel151
Panel Indicator155
Removing Paper Jams156
Removing Printing Jams156
When You Cannot Print Test Page164
Paper Feed Problems165
Print Quality Problems168
Checking the Condition of the Machine168
Checking the Printer Driver Settings169
Printer Problems171
When You Cannot Print Properly171
When You Cannot Print Clearly174
When Paper Is Not Fed or Ejected Properly178
Other Printing Problems178
Common Problems179
Configuring Network Settings181
Connecting the Machine to a Wired Network181
Configuring the Ipv4 Setting181
Configuring the Ipv6 Setting182
Connecting the Machine to a Wireless Network183
Using the Wi-Fi Setup Wizard183
Using the WPS Button185
Using a PIN Code186
Appendix189
Transmission Using Ipsec189
Encryption and Authentication by Ipsec189
Security Association190
Encryption Key Exchange Settings Configuration Flow191
Specifying Encryption Key Exchange Settings191
Specifying Ipsec Settings on the Computer192
Enabling and Disabling Ipsec Using the Control Panel194
Notes about the Toner195
Specifications of the Machine196
General Function Specifications196
Printer Function Specifications198
Paper Feed Unit TK1220198
Consumables200
Print Cartridge200
Waste Toner Bottle201
Information for this Machine202
User Information on Electrical & Electronic Equipment (Mainly Europe and Asia)202
Note for the Battery And/Or Accumulator Symbol (for EU Countries Only)203
Environmental Advice for Users (Mainly Europe)203
Note to Users EU Countries204
Notes to Users in the State of California (Notes to Users in USA)205
Notes to Users in the United States of America205
Notes to Canadian Users of Wireless Devices206
ENERGY STAR Program208
Saving Energy208
Trademarks210
Index213

Ricoh P C301W - Page 160

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