Ricoh P C311W - Page 166

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DUE290

Waste toner bottle

ECC168

Paper feed unit

DUE320

7. Troubleshooting

164

Main Page

Table of Contents3
How to Find Information about Operations and Troubleshooting9
Operating Manual (Printed)9
Operating Manual (Digital Format)9
How to Read this Manual10
Introduction10
Symbols Used in this Manual10
Model-Specific Information10
Disclaimer11
Notes11
Note to Administrator12
List of Option13
About IP Address13
Supplied Items14
Guide to the Machine15
Guide to Components15
Exterior:front View15
Exterior: Rear View17
Interior18
Control Panel19
Installing Option21
Attaching Paper Feed Unit21
About Operation Tools24
Using RICOH Smart Device Connector25
Connecting a Smart Device to the Machine Using NFC26
Writing the Machine's Information to the NFC with a Smart Device26
Using the Application on a Smart Device by Using NFC26
Paper Specifications and Adding Paper27
Workflow for Loading Paper and Configuring Paper Sizes and Types27
Loading Paper28
Loading Paper into Tray1 and 228
Loading Paper into Bypass Tray33
Loading Envelopes34
Specifying Paper Type and Paper Size Using the Control Panel36
Specifying the Paper Type36
Specifying the Standard Paper Size37
Specifying a Custom Paper Size37
Specifying Paper Type and Paper Size Using Web Image Monitor39
Specifying a Custom Paper Size39
Specifying Paper Type and Paper Size Using the Printer Driver40
When Using Windows40
When Using Macos41
Supported Paper42
Specifications of Paper Types45
Non-Recommended Paper Types52
Paper Storage52
Print Area53
Printing Documents55
What You Can Do with the Printer Function55
Configuring Option Settings for the Printer56
Conditions for Bidirectional Communication56
If Bidirectional Communication Is Disabled56
Displaying the Printing Preferences Dialog Box59
Displaying the Printing Preferences Dialog Box from the [Start] Menu59
Displaying the Printing Preferences Dialog Box in an Application59
Basic Operation of Printing61
When Using Windows61
When Using Macos62
If a Paper Mismatch Occurs62
Canceling a Print Job63
Printing Confidential Documents65
Storing a Locked Print File65
Printing a Locked Print File66
Deleting a Locked Print File67
Using Various Print Functions68
Print Quality Functions68
Print Output Functions69
Configuring the Machine Using the Control Panel71
Basic Operation71
Menu Chart72
Admin. Tools73
Printer Settings75
List/Test Print75
System75
PCL Menu76
PS Menu78
System Settings79
Tray Paper Settings83
Network Settings86
Print List/Report90
Printing the Configuration Page90
Types of Lists/Reports90
Remote91
Configuring the Machine Using Utilities93
Available Setting Functions Using Web Image Monitor93
Using Web Image Monitor94
Displaying Top Page95
Changing the Interface Language96
Checking the System Information97
Status Tab97
Counter Tab98
Machine Information Tab100
Configuring the System Settings101
Tray Paper Settings Tab101
I/O Timeout Tab104
Black-And-White Print Priority Tab104
Restricting Machine Functions According to User105
Enabling the User Restriction Settings105
When Machine Functions Are Restricted109
Configuring the Network Settings110
Network Status Tab110
Ipv6 Configuration Tab111
Network Application Tab112
TLS Security Tab113
DNS Tab113
Auto E-Mail Notification Tab114
Snmpv1/V2 Tab115
Snmpv3 Tab116
SMTP Tab119
POP3 Tab120
Wireless Tab120
Certificate Tab122
Configuring the Ipsec Settings126
Ipsec Global Settings Tab126
Ipsec Policy List Tab126
Printing Lists/Reports130
Configuring the Administrator Settings131
Administrator Tab131
Reset Settings Tab131
Backup Setting Tab132
Restore Setting Tab132
Energy Saver Mode Tab133
Maintaining the Machine135
Replacing the Print Cartridge135
Replacing the Waste Toner Bottle140
Replacing a Component146
Replacing the Intermediate Transfer Unit146
Replacing the Fusing Unit and Transfer Roller146
Cautions When Cleaning147
Cleaning the Toner Density Sensor148
Cleaning the Friction Pad and Paper Feed Roller150
Cleaning the Registration Roller and Paper Tray153
Moving and Transporting the Machine156
Disposal157
Where to Inquire157
Troubleshooting159
Error and Status Messages on the Control Panel159
Panel Indicator163
Removing Paper Jams164
Removing Printing Jams164
When You Cannot Print Test Page172
Paper Feed Problems173
Print Quality Problems176
Checking the Condition of the Machine176
Checking the Printer Driver Settings177
Printer Problems179
When You Cannot Print Properly179
When You Cannot Print Clearly182
When Paper Is Not Fed or Ejected Properly186
Other Printing Problems186
Common Problems187
Configuring Network Settings189
Connecting the Machine to a Wired Network189
Configuring the Ipv4 Setting189
Configuring the Ipv6 Setting190
Connecting the Machine to a Wireless Network191
Using the Wi-Fi Setup Wizard191
Using the WPS Button193
Using a PIN Code194
Appendix197
Transmission Using Ipsec197
Encryption and Authentication by Ipsec197
Security Association198
Encryption Key Exchange Settings Configuration Flow199
Specifying Encryption Key Exchange Settings199
Specifying Ipsec Settings on the Computer200
Enabling and Disabling Ipsec Using the Control Panel202
Notes about the Toner203
Specifications of the Machine204
General Function Specifications204
Printer Function Specifications206
Paper Feed Unit TK1220206
Consumables207
Print Cartridge207
Waste Toner Bottle208
Information for this Machine209
User Information on Electrical & Electronic Equipment (Mainly Europe and Asia)209
Note for the Battery And/Or Accumulator Symbol (for EU Countries Only)210
Environmental Advice for Users (Mainly Europe)210
Note to Users EU Countries211
Notes to Users in the State of California (Notes to Users in USA)212
Notes to Users in the United States of America212
Notes to Canadian Users of Wireless Devices213
ENERGY STAR Program215
Saving Energy215
Trademarks217
Index219

Ricoh P C311W - Page 166

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