When data transmission fails
Messages Causes Solutions
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."
The entered user name or
password was invalid.
• Check that the user name
and password are correct.
• Check that the ID and
password for the
destination folder are
correct.
• A password of 128 or
more characters may not
be recognized.
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-mail
Size] in Scanner Features."
The file size per page has
reached the maximum e-mail
size specified in [Scanner
Features].
• Increase the e-mail size
limit in [Max. Email Size].
• Change the [Divide &
Send Email] setting to [Yes
(per Page)] or [Yes (per
Max. Size)].
For details about these settings,
see "Send Settings", Scan .
"Sending the data has failed.
The data will be resent later."
A network error has occurred
and a file was not sent correctly.
Wait until sending is retried
automatically after the preset
interval. If sending fails again,
contact your administrator.
"Transmission has failed.
Insufficient memory in the
destination hard disk. To check
the current status, press
[Scanned Files Status]."
Transmission has failed. There
was not enough free space on
the hard disk of the SMTP
server, FTP server, or client
computer at the destination.
Allocate sufficient space.
"Transmission has failed. To
check the current status, press
[Scanned Files Status]."
While a file was being sent, a
network error occurred and the
file could not be sent correctly.
If the same message appears
again after scanning again, the
cause could be a mixed
network, or else network
settings were changed during
WSD scanner transmission. For
details about network error,
contact your administrator.
Messages Displayed When Using the Scanner Function
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