Troubleshooting When You Use the Scanner
Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When You Cannot Send Scanned Files
When stored files cannot be accessed
Problem Cause Solution
The stored file is locked and
is not accessible.
The password-protected file
is locked because the
password was incorrectly
entered ten times.
For details about locked files, see
"Unlocking Stored Files", Security
Guide.
When stored files cannot be edited
Problem Cause Solution
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
delivered repeatedly.
Operational restrictions
have been imposed using
the available extended
security function.
For details about the extended security
function, see "Specifying the Extended
Security Functions", Security Guide.
When you cannot browse the network to send a scan file
Problem Cause Solution
Browsing through the
network is not possible when
specifying a destination
folder.
The following machine
settings may not be correct:
• IP address
• Subnet Mask
Check the settings. For details about IP
address or Subnet Mask settings, see
"Interface Settings", Device
Management.
11. Troubleshooting
490
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