• If an e-mail cannot be sent and a message appears which states that there is a problem with the
device certificate or user certificate, a new certificate must be installed. For details about how to
install a new certificate, see "Protecting Communication Paths via a Device Certificate", Security
Guide.
When problems occur while logging in
Message Cause Solution
"Cannot log in." The entered login user name
or login password is not
correct.
For details about the correct login user
name and login password, see
"Configuring User Authentication",
Security Guide.
"Cannot log in." The machine cannot perform
authentication.
For details about authentication, see
"Configuring User Authentication",
Security Guide.
When the user lacks privileges to perform an operation
Message Cause Solution
"You do not have the
privileges to use this
function."
The logged in user name
does not have permissions
for the selected function.
For details about how to set
permissions, see "Managing Print
Volume per user", Security Guide.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the permission to do
so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see "Unlocking Stored Files",
Security Guide.
When Messages Appear
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