Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem Possible cause Solution
The machine does not turn on. The power cord is not
connected properly.
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
The red indicator is lit or
flashing.
An error has occurred. See page 79 "Error and Status
Indicate on the Control Panel".
Pages do not print. The machine is receiving data. If the Data In indicator is
flashing, the machine is
receiving data. Wait for a while.
Pages are not printed. The interface cable is not
connected correctly.
• Reconnect the cable.
• Check that the interface
cable is the correct type.
Strange noise is heard. The supplies are not properly
installed.
Confirm that the supplies are
properly installed.
The network setting may not
have been configured properly
or the 3G dongle may not be
connected properly.
Using Web Image Monitor,
check the setting and check
whether printing can be
performed.
If the problem persists, contact
your service representative.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
6. Troubleshooting
102
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